Information CoachHQ handles
The information involved depends on which CoachHQ features you use.
- Account and Team information: CoachHQ apps other than CoachHQ Tryouts require a Cognito-authenticated CoachHQ account. When you sign in, CoachHQ may process your email address, account identifier, Team memberships, roles, roster information, and other Team data needed to provide authenticated features.
- Local Tryouts information: Tryout players, evaluations, scores, notes, reports, photos, and short videos are stored locally on the device unless a feature clearly tells you otherwise. Selected players added to an existing CoachHQ Team become part of that Team's cloud data.
- Purchase information: Apple processes App Store purchases. CoachHQ receives verified subscription status and related entitlement information but does not receive your full payment-card details.
- Support information: We receive the information you choose to include when you contact support.
- Service information: Website and cloud providers may process standard request, device, diagnostic, security, and network information needed to operate and protect the services.
How information is used
We use information to provide CoachHQ features, authenticate accounts, synchronize authorized Team data, confirm subscription access, respond to support requests, protect the services, diagnose problems, and comply with legal obligations. We do not sell personal information.
Tryouts, evaluators, and local data
CoachHQ Tryouts is the limited account exception. A registrar can purchase access and host a local Tryouts session without a CoachHQ account. Authorized evaluators join with the registrar's session code and do not need their own subscription or CoachHQ account. CoachHQ sign-in is still required to create or access a CoachHQ Team. Session information shared between evaluator and registrar devices is used to run that event.
Local Tryouts data is separate from CoachHQ Team data. Normal Apple device backup settings may include locally stored app data. Restore Purchases restores an eligible subscription; it does not restore deleted local files. Tryouts provides controls to delete videos by player, by tryout, or all at once, and deletion remains available when subscription access is read-only.
Service providers and disclosure
We may use service providers such as Apple for distribution and billing and Amazon Web Services for authenticated CoachHQ Team storage, synchronization, hosting, and service operation. They process information for those purposes under their own terms and safeguards. We may also disclose information when legally required, to protect rights and safety, or as part of a business transaction subject to appropriate protections.
Retention, security, and choices
Local data remains on your device until you delete it, remove the app and its data, or it is otherwise removed through device management or restoration. Cloud Team data is retained as needed to provide the service and meet security, legal, and backup requirements. We use reasonable safeguards, but no storage or transmission method is completely secure.
You can manage App Store subscriptions through Apple, remove local videos and tryout data in the app, and use available account or Team controls. For privacy questions or requests, contact us using the details below.
Children and team participants
CoachHQ is provided to coaches, organizations, and other authorized adults. A registrar or organization entering information about youth participants is responsible for having appropriate authority and providing any notices or obtaining any permissions required by applicable law or organizational policy.
Changes and contact
We may update this policy as CoachHQ changes. We will post the revised policy here and update its effective date. Questions can be sent to support@coachhqcloud.com.