CoachHQ account access
CoachHQ apps other than Tryouts require a Cognito-authenticated CoachHQ account. Tryouts permits local registrar and evaluator use without sign-in, but CoachHQ Team access always requires sign-in.
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CoachHQ Support
Get help with CoachHQ apps, subscriptions, Team access, synchronization, Tryouts sessions, and locally stored data.
Tryouts subscriptions
The registrar purchases monthly or yearly access. Evaluators join that registrar's authorized session with a code and do not need their own subscription or CoachHQ account.
Restore or manage access
Use Restore Purchases in the app to check Apple for eligible access. Manage or cancel a plan in Apple's subscription settings.
Expired subscription
After access and any Apple-authorized grace period end, existing Tryouts data remains available to view, export, or delete. New edits and evaluations require restored access.
Evaluator cannot join
Confirm both devices have Wi-Fi and Bluetooth available, use the current six-digit code, keep the registrar session open, and approve the evaluator on the registrar device.
CoachHQ Teams
Sign in with the same CoachHQ account and verify the correct Team is selected. Internet access is required for cloud Team synchronization, but not for an active local Tryouts event.
Videos and device storage
Tryouts videos are stored locally. Delete videos for one player, one tryout, or all tryouts from the app. Apple device backup behavior depends on your device and iCloud settings.
Still need help?
Email the app name, app version and build, device model, iOS version, and a description of what happened. Please do not send private player information unless support specifically requests it through an appropriate channel.
Email support@coachhqcloud.com